Hello,

This collection of Questions and Answers was created by our Tech Support Forum community. We found these to be the most commonly asked questions about Nintendo DSi, so we've compiled this list for you. Hope you find it helpful!

If you have your own questions, please click 'Start a Discussion' and our awesome and helpful community members will jump in to help answer your questions.

Thanks!

Question: My Nintendo DSi is seems to be frozen on the main menu screen, help?
Answer: Does the DSi have any video game cartridge inserted into it and if it does, did removing it allow you to get past the main menu? If the Nintendo DSi still remains frozen, try removing the battery, as that might reset it and correct what the problem is. If nothing seems to help, then give a call to Nintendo's 1-800-255-3700 (6 am ~ 7 pm Pacific, everyday) Customer Service number, or use their web forum to contact them, as unfortunately the DSi may need to be sent in for a repair.

Question: Is there any way to play guitar DS games on the Nintendo DSi? I just purchased the game and it only came with an adapter for the original Nintendo DS and Nintendo DS Lite.
Answer: No, there is no way; the games are only compatible with the Nintendo DS/DS Lite because of the Gameboy slot being required.

Question: My Nintendo DSi has a scratch on the outside casing, any ideas on how to get rid of it?
Answer: It may be impossible to remove the scratch from your Nintendo DSi system. I think that the only way to get rid of it is: To get any cases (as long as they are officially licensed by Nintendo , to call Nintendo at 1-800-255-3700 (everyday from hours of 6am -7pm, Pacific Time) or use their webform and ask them if they can fix it for you.

Question: Is it possible to play games from another country on a Nintendo DSi?
Answer: If it is a DS game then yes, but DSi specific software can only be played on the country that it was made in.

Question: Is it possible to view pictures that I took from my Nintendo DSi and display them on my PC?
Answer: Yes, if you use an SD Card and you have an SD Card Reader on your computer.  Just take the pictures to the SD card, insert the SD card to your SD Card Reader, and you can view the pictures with your picture viewing software.  You can also upload photos to Facebook with the latest Firmware Update.

Question: Can I copy photos from my computer to an SD card and view them/copy them to my Nintendo DSi?
Answer: You can't view pictures from other sources on the Nintendo DSi.  You can only view pictures taken with the Nintendo DSi camera.

Question: My Nintendo DSi starts up and it says 0000fe00, what does it mean and how can I fix it?
Answer: Some users have been able to solve this problem by resetting the system. To do so, hold down every button while the system is on except the D-Pad and power buttons. Otherwise if the problem continues you'll likely need to send in your system for repair. To setup a repair, call Nintendo's Consumer Service Department at 1-800-255-3700 from the hours of 6am - 7pm, Pacific Time, 7 days a week.

Question: My Nintendo DSi camera is working properly but when I power the system on, no pictures are showing on the top screen. How do I fix this?
Answer: Power on the system and select the "Camera" icon from the Nintendo DSi menu. Select "Album" to open the photo album (on the System section where you saved your photos into your DSi). Select any picture you like to be put on the top screen on the DSi menu. Above the picture are four icons: the star, the clover, the heart and finally the Facebook icon. Select the star so that picture can be placed on the top screen of your Nintendo DSi menu. Your picture should now be displaying on top of your Nintendo DSi screen

Question: I reformatted my Nintendo DSi system and now all my preloaded DSiWare games are missing, how do I get them back?
Answer: All saved information will be lost when formatting the Nintendo DSi. However, the Nintendo DSi Shop account is separate.  You should be able to go into the Nintendo DSi Shop and download the software previously installed, free of charge.

Question: Is it possible to copy over some of my downloaded Nintendo DSiWare games onto an SD card and play them on another Nintendo DSi system?
Answer: No, while you're able to copy games to an SD card, the games can only be played from the original Nintendo DSi they were downloaded from.

Question: My Nintendo DSi's stylus doesn't stay in the slot anymore, I examined it and the bump that holds it in is worn off. What should I do?
Answer: The only official way you could remedy the stylus coming out would be to purchase another stylus.

Question: When going into the Nintendo DSi photo album, my system tends to freeze up and I can’t make any selections, how do I fix this?
Answer: If your Nintendo DSi is in a tight carrying case, make sure that the L and R buttons are not being pressed while you attempt to go into the photo album, as this may be the cause of the problem.

Question: Is the Nintendo DS Lite microphone/headset compatible with the Nintendo DSi?
Answer: Yes, the microphone/headset plugs into the same connector on the Nintendo DSi as it did on the Nintendo DS Lite.

Question: While using the stylus on the touch screen of my Nintendo DSi system, every time I tap on something it seems to be a little off to where I’m actually taping, how do I fix this?
Answer: Under system settings, try recalibrating the touch screen for better accuracy.

Question: Is it possible to play DSiWare games directly from an SD card?
Answer: No, while you’re able to copy DSiware games to an SD card for storage, in order to play the games they must be copied back to the Nintendo DSi system memory.

Question: I purchased two Nintendo DSi systems and one of them appears to be missing a few options; web browser and Flipnote studio. How do I get these applications?
Answer: Some of the new Nintendo DSi systems have these applications pre-loaded on the system. For systems that don’t; you simply need to connect online to the DSi Shop application, click on DSi Ware>Free>Flipnote/Web Browser. You can download the applications free of charge!

Question: Some of the Nintendo DSiWare games say "multiplayer," do both Nintendo DSi's need to have the game downloaded to play together?
Answer: It depends on the game. Some will allow you to play off of one copy of the game, while others will require that each player have a copy. The games description will normally specify which multiplayer options are available.

Question: What is the highest amount of memory for SD cards the Nintendo DSi will read?
Answer: The SD card size limit is a 32GB SDHC card although the maximum amount of photos and songs are 3,000 each. Keep in mind; these limits are still in place even if you are way below the actual storage limit of your SD card.

Question: Is it ok to play my Nintendo DSi while it is plugged into the AC Adapter and charging? Will this have any effect on the battery?
Answer: Yes it is perfectly fine to play the Nintendo DSi while it is charging. This will have no ill effect on the battery, although it may just take longer to achieve a full battery charge while you play.

Question: Is it possible to play multiplayer games between a Nintendo DSi and a DS Lite? If so how?
Answer: Yes the Nintendo DSi is fully compatible with wireless multiplayer play with the DS Lite and original DS systems. Depending on the game, some games require each user to have a copy of the game while other games only require one copy. Check the games description for more details.

Question: How do you save photos taken with the Nintendo DSi camera directly to the systems memory?
Answer: After you take a photo, it will automatically be stored to the memory unless you tap the SD card option.

Question: Are the Nintendo DS Lite styli compatible with the Nintendo DSi system?
Answer: Yes, while the Nintendo DSi styli are a little longer, the DS Lite styli do fit comfortably into the Nintendo DSi’s stylus holder.

Question: When clicking on the Nintendo DSi browser a system memory is damaged message comes up and I am unable to continue, how do I fix this issue?
Answer: While you may be able to simply delete the internet channel and re-download the browser through the Nintendo DSi shop channel, if this does not resolve the issue, formatting the systems memory should fix the problem.

Question: When clicking on the Nintendo DSi shop on the menu it says, Nintendo DSi shop is currently not available in the country you have selected. I'm in the US, what should I do?
Answer: Double check in the system settings and make sure that the U.S. is actually selected and not some other country by mistake.

Question: How do you delete previously downloaded applications or DSiWare games?
Answer: Go into the data management in the system settings and select the game/application. Then press delete.

Question: Is it possible to listen to music stored on an SD Card while playing games on the Nintendo DSi?
Answer: No, this feature is not supported; you can only do 1 thing at a time.

Question: I’ve noticed that flash and java don't work with the Nintendo DSi, any way to fix that?
Answer: No. The Nintendo DSi is incapable of running flash. It is unknown if there will be support in the future.

Question: What is the best way to clean the screens on the Nintendo DSi system?
Answer: If the screens on your Nintendo DSi have visible smudges, fingerprints, or other foreign material on them, you can clean them by using a soft clean cloth such as a lens or eyeglass cleaning cloth. Slightly dampen the cloth with water ONLY and wipe off the screens to loosen any dirt or foreign material. Use a dry cloth, wipe the screens to dry them and finish the cleaning process. If needed, repeat the process.

I was once able to press up arrow select and b  to erase a game and it doesn't  work any more. Any ideas or help would be great. I get no response when I press this key combination from the title screen. I get this response from 3 different game cartridges. Pokemon white, Pokemon white version 2, and Pokemon black version 2

This process does NOT require you to open up the system. The first thing you do is take out the battery and leave it out for about 4 hours. After about 4 hours, put the battery back in. Now try using your DSI/DSI XL for a while and see if it keeps working. If it freezes, reset it. If you get blank screens and/or error code 0000FE00 again, do the following process: Take the battery out for about 4 hours again, then insert an SD card for backup data. Put the battery in, then it's up to you to backup all the data that you can before it crashes again. If it crashes before you backup all the data that you want to, repeat the process again then backup the rest of the stuff. Now it's time to fix it. If it up and running still, then take advantage of that time and format the system memory. This will reset the entire DSI, so that's why I reccomended making backup data. When you turn it back on, it will act like you just bought it. Go through the system setup, then put your backup SD card back in. Copy all your backup data back onto your DSI, and done. If you don't know how to backup your data, let me know.

Why on the DSi, DSi XL and 3DS there's no more GBA compatibility but on DS and DS Lite we can play GBA games without problems?

This process does NOT require you to open up the system. The first thing you do is take out the battery and leave it out for about 4 hours. After about 4 hours, put the battery back in. Now try using your DSI/DSI XL for a while and see if it keeps working. If it freezes, reset it. If you get blank screens and/or error code 0000FE00 again, do the following process: Take the battery out for about 4 hours again, then insert an SD card for backup data. Put the battery in, then it's up to you to backup all the data that you can before it crashes again. If it crashes before you backup all the data that you want to, repeat the process again then backup the rest of the stuff. Now it's time to fix it. If it up and running still, then take advantage of that time and format the system memory. This will reset the entire DSI, so that's why I reccomended making backup data. When you turn it back on, it will act like you just bought it. Go through the system setup, then put your backup SD card back in. Copy all your backup data back onto your DSI, and done. If you don't know how to backup your data, let me know.

hi, can i still redeem my gold reward? it expires last april 5, please can anyone help me with this?

This process does NOT require you to open up the system. The first thing you do is take out the battery and leave it out for about 4 hours. After about 4 hours, put the battery back in. Now try using your DSI/DSI XL for a while and see if it keeps working. If it freezes, reset it. If you get blank screens and/or error code 0000FE00 again, do the following process: Take the battery out for about 4 hours again, then insert an SD card for backup data. Put the battery in, then it's up to you to backup all the data that you can before it crashes again. If it crashes before you backup all the data that you want to, repeat the process again then backup the rest of the stuff. Now it's time to fix it. If it up and running still, then take advantage of that time and format the system memory. This will reset the entire DSI, so that's why I reccomended making backup data. When you turn it back on, it will act like you just bought it. Go through the system setup, then put your backup SD card back in. Copy all your backup data back onto your DSI, and done. If you don't know how to backup your data, let me know.

I just recently noticed that the Nintendo DSi stylus that came with my system may have been scratching my touch screen.  I lost the other stylus that came with my system, so I have only been using one stylus.  When I touch and drag across the touch screen with the tip of the stylus facing up, I hear a silent scratchy sound, and when I press a little harder it actually scratches the touch screen a little bit.  When I touch and drag the touch screen with the tip of the stylus facing down, there is no scratchy sound and if I press a little harder it doesn't leave any scratches. 

My touch screen is full of little scratches and there are weird spots that look like it might be from touching those spots repeatedly in games with the faulty stylus, which makes sense because I like to hold the stylus with the tip facing upwards against my finger.  I bought the system new at Walmart around the end of June last year and with it registered the warranty should end around the end of September. 

I looked on Nintendo's Support site and they want to charge me $50 to replace the touch screen with $25 off because of the warranty.  Do you think this might be a special case so that I can get the touch screen replaced for a lower price or even free?

Hello,

This collection of Questions and Answers was created by our Tech Support Forum community. We found these to be the most commonly asked questions about Nintendo DSi, so we've compiled this list for you. Hope you find it helpful!

If you have your own questions, please click 'Start a Discussion' and our awesome and helpful community members will jump in to help answer your questions.

Thanks!

Question: My Nintendo DSi is seems to be frozen on the main menu screen, help?
Answer: Does the DSi have any video game cartridge inserted into it and if it does, did removing it allow you to get past the main menu? If the Nintendo DSi still remains frozen, try removing the battery, as that might reset it and correct what the problem is. If nothing seems to help, then give a call to Nintendo's 1-800-255-3700 (6 am ~ 7 pm Pacific, everyday) Customer Service number, or use their web forum to contact them, as unfortunately the DSi may need to be sent in for a repair.

Question: Is there any way to play guitar DS games on the Nintendo DSi? I just purchased the game and it only came with an adapter for the original Nintendo DS and Nintendo DS Lite.
Answer: No, there is no way; the games are only compatible with the Nintendo DS/DS Lite because of the Gameboy slot being required.

Question: My Nintendo DSi has a scratch on the outside casing, any ideas on how to get rid of it?
Answer: It may be impossible to remove the scratch from your Nintendo DSi system. I think that the only way to get rid of it is: To get any cases (as long as they are officially licensed by Nintendo , to call Nintendo at 1-800-255-3700 (everyday from hours of 6am -7pm, Pacific Time) or use their webform and ask them if they can fix it for you.

Question: Is it possible to play games from another country on a Nintendo DSi?
Answer: If it is a DS game then yes, but DSi specific software can only be played on the country that it was made in.

Question: Is it possible to view pictures that I took from my Nintendo DSi and display them on my PC?
Answer: Yes, if you use an SD Card and you have an SD Card Reader on your computer.  Just take the pictures to the SD card, insert the SD card to your SD Card Reader, and you can view the pictures with your picture viewing software.  You can also upload photos to Facebook with the latest Firmware Update.

Question: Can I copy photos from my computer to an SD card and view them/copy them to my Nintendo DSi?
Answer: You can't view pictures from other sources on the Nintendo DSi.  You can only view pictures taken with the Nintendo DSi camera.

Question: My Nintendo DSi starts up and it says 0000fe00, what does it mean and how can I fix it?
Answer: Some users have been able to solve this problem by resetting the system. To do so, hold down every button while the system is on except the D-Pad and power buttons. Otherwise if the problem continues you'll likely need to send in your system for repair. To setup a repair, call Nintendo's Consumer Service Department at 1-800-255-3700 from the hours of 6am - 7pm, Pacific Time, 7 days a week.

Question: My Nintendo DSi camera is working properly but when I power the system on, no pictures are showing on the top screen. How do I fix this?
Answer: Power on the system and select the "Camera" icon from the Nintendo DSi menu. Select "Album" to open the photo album (on the System section where you saved your photos into your DSi). Select any picture you like to be put on the top screen on the DSi menu. Above the picture are four icons: the star, the clover, the heart and finally the Facebook icon. Select the star so that picture can be placed on the top screen of your Nintendo DSi menu. Your picture should now be displaying on top of your Nintendo DSi screen

Question: I reformatted my Nintendo DSi system and now all my preloaded DSiWare games are missing, how do I get them back?
Answer: All saved information will be lost when formatting the Nintendo DSi. However, the Nintendo DSi Shop account is separate.  You should be able to go into the Nintendo DSi Shop and download the software previously installed, free of charge.

Question: Is it possible to copy over some of my downloaded Nintendo DSiWare games onto an SD card and play them on another Nintendo DSi system?
Answer: No, while you're able to copy games to an SD card, the games can only be played from the original Nintendo DSi they were downloaded from.

Question: My Nintendo DSi's stylus doesn't stay in the slot anymore, I examined it and the bump that holds it in is worn off. What should I do?
Answer: The only official way you could remedy the stylus coming out would be to purchase another stylus.

Question: When going into the Nintendo DSi photo album, my system tends to freeze up and I can’t make any selections, how do I fix this?
Answer: If your Nintendo DSi is in a tight carrying case, make sure that the L and R buttons are not being pressed while you attempt to go into the photo album, as this may be the cause of the problem.

Question: Is the Nintendo DS Lite microphone/headset compatible with the Nintendo DSi?
Answer: Yes, the microphone/headset plugs into the same connector on the Nintendo DSi as it did on the Nintendo DS Lite.

Question: While using the stylus on the touch screen of my Nintendo DSi system, every time I tap on something it seems to be a little off to where I’m actually taping, how do I fix this?
Answer: Under system settings, try recalibrating the touch screen for better accuracy.

Question: Is it possible to play DSiWare games directly from an SD card?
Answer: No, while you’re able to copy DSiware games to an SD card for storage, in order to play the games they must be copied back to the Nintendo DSi system memory.

Question: I purchased two Nintendo DSi systems and one of them appears to be missing a few options; web browser and Flipnote studio. How do I get these applications?
Answer: Some of the new Nintendo DSi systems have these applications pre-loaded on the system. For systems that don’t; you simply need to connect online to the DSi Shop application, click on DSi Ware>Free>Flipnote/Web Browser. You can download the applications free of charge!

Question: Some of the Nintendo DSiWare games say "multiplayer," do both Nintendo DSi's need to have the game downloaded to play together?
Answer: It depends on the game. Some will allow you to play off of one copy of the game, while others will require that each player have a copy. The games description will normally specify which multiplayer options are available.

Question: What is the highest amount of memory for SD cards the Nintendo DSi will read?
Answer: The SD card size limit is a 32GB SDHC card although the maximum amount of photos and songs are 3,000 each. Keep in mind; these limits are still in place even if you are way below the actual storage limit of your SD card.

Question: Is it ok to play my Nintendo DSi while it is plugged into the AC Adapter and charging? Will this have any effect on the battery?
Answer: Yes it is perfectly fine to play the Nintendo DSi while it is charging. This will have no ill effect on the battery, although it may just take longer to achieve a full battery charge while you play.

Question: Is it possible to play multiplayer games between a Nintendo DSi and a DS Lite? If so how?
Answer: Yes the Nintendo DSi is fully compatible with wireless multiplayer play with the DS Lite and original DS systems. Depending on the game, some games require each user to have a copy of the game while other games only require one copy. Check the games description for more details.

Question: How do you save photos taken with the Nintendo DSi camera directly to the systems memory?
Answer: After you take a photo, it will automatically be stored to the memory unless you tap the SD card option.

Question: Are the Nintendo DS Lite styli compatible with the Nintendo DSi system?
Answer: Yes, while the Nintendo DSi styli are a little longer, the DS Lite styli do fit comfortably into the Nintendo DSi’s stylus holder.

Question: When clicking on the Nintendo DSi browser a system memory is damaged message comes up and I am unable to continue, how do I fix this issue?
Answer: While you may be able to simply delete the internet channel and re-download the browser through the Nintendo DSi shop channel, if this does not resolve the issue, formatting the systems memory should fix the problem.

Question: When clicking on the Nintendo DSi shop on the menu it says, Nintendo DSi shop is currently not available in the country you have selected. I'm in the US, what should I do?
Answer: Double check in the system settings and make sure that the U.S. is actually selected and not some other country by mistake.

Question: How do you delete previously downloaded applications or DSiWare games?
Answer: Go into the data management in the system settings and select the game/application. Then press delete.

Question: Is it possible to listen to music stored on an SD Card while playing games on the Nintendo DSi?
Answer: No, this feature is not supported; you can only do 1 thing at a time.

Question: I’ve noticed that flash and java don't work with the Nintendo DSi, any way to fix that?
Answer: No. The Nintendo DSi is incapable of running flash. It is unknown if there will be support in the future.

Question: What is the best way to clean the screens on the Nintendo DSi system?
Answer: If the screens on your Nintendo DSi have visible smudges, fingerprints, or other foreign material on them, you can clean them by using a soft clean cloth such as a lens or eyeglass cleaning cloth. Slightly dampen the cloth with water ONLY and wipe off the screens to loosen any dirt or foreign material. Use a dry cloth, wipe the screens to dry them and finish the cleaning process. If needed, repeat the process.

So.

My daughter is 3 years old. When she was 2 she discovered the DS that my husband and I  have.

We ended up getting her her own DS because of how much she loves flipnotes.... but she's 3. She deleted it on accident whichj is normally ok, because i can redownload it.

Except today.

IS Flipnote no longer available? When to the DSI store and the Free section (as always. this is pretty routine at this point)....
No Flipnote. Really, no anything. Just DSi Browser and Transfer to 3ds tool.


is there a way to down load it via DSi browser or is it perminantly removed from  store?

It started Thursday going to bed. I went on Flipnote studio and it said "SD card not usable" or something like that. So I tried DSI sound. It said the same thing. Help?

Every time I try to download software i get this error. The amount of data transferred is variable sometimes it's 0% other times it goes to 99% stops and throws this error. I'm not sure what to do, I may call nintendo directly.

So.

My daughter is 3 years old. When she was 2 she discovered the DS that my husband and I  have.

We ended up getting her her own DS because of how much she loves flipnotes.... but she's 3. She deleted it on accident whichj is normally ok, because i can redownload it.

Except today.

IS Flipnote no longer available? When to the DSI store and the Free section (as always. this is pretty routine at this point)....
No Flipnote. Really, no anything. Just DSi Browser and Transfer to 3ds tool.


is there a way to down load it via DSi browser or is it perminantly removed from  store?

I've had my DSi since December 25, 2012 and my Wii since December 25, 2009. They both connected to the Internet easily. Up until Sunday, they BOTH stopped. My phone and computer work perfectly. But it's on my Nintendo consoles. What the heck happened? My DSi and Wii are more accessible than my phone and laptop. Help? Thanks! Oh, and DO NOT say send them into Nintendo. Thanks.

So.

My daughter is 3 years old. When she was 2 she discovered the DS that my husband and I  have.

We ended up getting her her own DS because of how much she loves flipnotes.... but she's 3. She deleted it on accident whichj is normally ok, because i can redownload it.

Except today.

IS Flipnote no longer available? When to the DSI store and the Free section (as always. this is pretty routine at this point)....
No Flipnote. Really, no anything. Just DSi Browser and Transfer to 3ds tool.


is there a way to down load it via DSi browser or is it perminantly removed from  store?

Is it possible to restore a DSI back to original factory settings?

I upgraded by mistake my nintendo dsixl to firmware V 1.4.4U. Is there a way how can I downgrade it to the original firmware pls?

So, because nintendo is shuting down the wifi for the wii and Ds, will we still be able to transfer pokemon? It uses "Download play" and the gba cart, so will we still be able to trnasfer them after the shut down? I need an answer quick, so thanks in advance!

doesn't do anything.  It just says looking for software available for download.  It will stay there forever doing that.  also when I am in the set up pages and I go to transfer nintendo WFC configuation it will say awaiting a response from the destination system.  choose ds download play on the destination system and then download nintendo wfc configuation transfer utility.  Why is this happening and why something like this is not listed in troubleshooting?  This is not something a company wants to do to a new customer. 

So, because nintendo is shuting down the wifi for the wii and Ds, will we still be able to transfer pokemon? It uses "Download play" and the gba cart, so will we still be able to trnasfer them after the shut down? I need an answer quick, so thanks in advance!